1. Pick a product in the catalog and add it to the cart.
2. Open the cart and press «Checkout».
3. Choose payment: from balance or crypto (USDT TRC20/BEP20, TRX, BTC).
4. For crypto, send the exact amount with decimals (the payment is matched by it) to the given address. Credited within ~3 minutes after network confirmation.
5. After payment your order number appears in your account, under «My orders».
6. An operator delivers the item. Message support @accspalace_bot with your order number. Anything else needed depends on the product and is described in its card, under «Instructions»: for a fan page — a link to your Facebook profile or your BM ID, for a business manager — the email for the invite. Average delivery time — 10 minutes to 2 hours after you get in touch.
Warranty. 24 hours from delivery: replacement or refund to balance. Terms — on the Warranty page.
Payment questions
I sent the wrong amount — what now?
Payments are matched by the exact amount down to the last decimal, so a different amount is not credited automatically. Do not create a new invoice and do not pay again: on the invoice page press «Report the payment» and provide the transaction hash — we will find the transfer and credit it manually. You can also just message support @accspalace_bot.
I sent it on the wrong network (BEP20 instead of TRC20)
Such a transfer is not credited automatically either. Do the same: report the payment from the site or message support with the transaction hash. If the coins reached our wallet, we will find them.
How long does crediting take?
Up to 3 minutes after network confirmation. BTC block confirmation takes longer — from 10 minutes to an hour. The payment page refreshes itself; once the payment is credited you get an email and a Telegram message if your account is linked to the bot.
The invoice expired but I already paid
We keep looking for the payment after the invoice expires. If it arrives, the amount is credited to your balance and you can place the order again without paying twice. Never pay a second time.
I paid but the item has not arrived
An operator hands the item over — there is no automatic delivery. Message support @accspalace_bot with your order number, which is shown in your account under «My orders». Average delivery time is 10 minutes to 2 hours after you get in touch.
Can I get a refund to my wallet instead of balance?
Under warranty we replace the item or refund to your store balance, which can pay for any future order. We do not send funds back to your wallet. Cashback is withdrawn separately — see the Cashback page.
Not enough money on the balance
Top up your balance for the missing amount («Top up balance» in your account) or pay for the order with crypto directly — pick a coin instead of balance in the cart.