The base rule. Items come with a 24-hour warranty from delivery: replacement with a similar item or a refund to balance.
Per-product terms are in the product card. The warranty period, the moment it starts from, and the list of non-warranty cases depend on the category and are stated in the product description, under «Warranty policy». Read the description before buying.
What counts as delivery
The moment we hand the item over: an invite by link or to your email, a page shared with your profile or Business Manager, credentials passed to you. The countdown starts from that moment, regardless of when you accept and check the item.
Replacement or refund to balance if
- the item does not match the description;
- the ad account or page is already banned or restricted at the first login;
- the ad account limit does not match the one stated;
- the item gets banned within the warranty period — provided you have not started working with it.
Not covered by the warranty
- you did not accept and check the item in time. We do not re-deliver it, and no exchange or refund is provided — including when the access became invalid while we waited;
- the warranty period has expired;
- you started working with the item: added a card, ran ads, changed settings or data. Exception — an ad account limit drop right after adding a card within the first 24 hours;
- you removed our profiles from the Business Manager after delivery.
How to claim
Message support @accspalace_bot with your order number, what exactly is wrong and screenshots. The sooner you report the problem, the faster we replace the item.